AI-Powered Smart Receptionist

Now every incoming phone call gets the attention it deserves.

ServiceFlow AI Receptionist
  • Answers calls 24/7.
  • Supports Monolingual and Bilingual Business Greetings.
    • Each greeting language can be selected from a set of 45+ languages.
    • If caller speaks, this interrupts outgoing greeting immediately.
  • Smart AI receptionist for front desk.
    • Holds a natural, friendly conversation about your business, your calendar and the trade — while collecting the caller's details.
    • Able to route calls by voice (name or number) or keypress (number).
    • Able to diffuse angry customers.
    • Able to upsell solutions to the customer.
  • AI supports interactive voice conversation in any of 45+ languages.
  • AI performs appointment booking and calendar management.
  • AI handles booking confirmation, reminder, and follow-up interaction with client through multiple channels.
  • Unlimited internal extension phone system with one external number that never blocks. Each extension gets a number. Staff use their current cell phone, or landline phone, to answer those extension calls.
  • One Smart Personal AI Voice Assistant per extension.
  • One Smart Personal Voicemail box per extension.
  • Transcription of voicemail in 45+ languages to text, with AI generated summary.
  • Transcription of AI summary and details to text.
  • Delivers text (summary and/or details) to staff via multiple channels.
Try It Free

Hear the ServiceFlow AI Receptionist In Action

Listen to Sample Calls

Hear how ServiceFlow sounds to your customers. Pick a scenario and press play.

Scenario: A caller needs a toilet replaced. The AI receptionist greets them, takes down the details, checks calendar availability, answers questions about pricing and full scope of job, and finally books the job for 2 days from now.

What Is ServiceFlow?

ServiceFlow Never Misses a Call
and also Books Appointments

Try It Free

Try It Free

Your AI Receptionist — Live in 10 Minutes

No credit card. No commitment. Just a working AI Receptionist built from your actual business information.

1. Tell Us About Your Business

Enter your website URL and a few basics. Our AI analyzes your website to learn about your services, pricing, and policies. No website? No problem, we can do a demo without one, and we will get the additional information later.

2. Your AI Receptionist Goes Live

You can try out your AI Receptionist from your smartphone or computer. Hear the rich human voice quality and responsiveness. Experience how it sounds on a computer, or a standard phone like your customers will. We also offer a free 48-hour demo — you will get a ServiceFlow phone number for your AI Receptionist. Call it as many times as you want to test it, and even share the number with your team.

3. Make your AI Receptionist Smarter Later

Our AI chat asks you targeted questions about anything it couldn't find on your website — your service area, hours, scheduling preferences, and more. Most business owners finish in about 10 minutes. You can always answer more questions and provide more information days or months in the future and your AI Receptionist gets smarter and smarter.

Quickly Build an AI Receptionist for your Company and Listen to How it Sounds

How It Works

ServiceFlow Handles Seven Key Functions in One Seamless System

Answers Every Call

ServiceFlow answers every call with a natural, friendly voice. It qualifies the caller, answers questions about your business, and captures every lead — even at 3 AM.

It holds a real back-and-forth conversation and can provide:

  • specific business info (such as hours of operation, location, service areas, standard fees)
  • specific calendar and appointment related info (do I need to be home, can I reschedule to XXX, can I cancel an appointment)
  • general business-segment related info suitable for your geographic area (such as recommended local plumbing suppliers and showrooms, common local plumbing problems such as sulfur in well water in some specific local rural areas, recommended local water testing services, local permit requirements, etc.)
  • general plumbing info (difference between tank and tankless water heaters and their relative advantages, is a water softener a solution for your water problem, general advantages and cost differences of copper vs PEX piping for hot and cold water, etc.)

All while collecting customer prospect information (such as customer name, phone, need, concerns, urgency, best scheduling times, plus other useful info such as email address, home address, etc.)

Books Appointments

Appointments are booked into a smart calendar that groups jobs by location to minimize drive time. Customers choose their preferred time and get instant confirmation.

Follows Up

Confirmation when booked. Reminder the day before. Satisfaction survey after the job. By text, voice, email, or any combination the customer prefers.

Multi-Extension Support

Even with one phone number, allow incoming callers to reach any number of internal extensions. Even if multiple people call at once, that's fine — it does not block your phone number. Your extensions can be your staff out in the field or in the office, with cell phones or landlines. Each extension is individually configurable: ring the phone and then fall back to voicemail or a Smart Personal AI Voice Assistant after a set number of rings, go directly to voicemail or the Smart Personal AI Voice Assistant without ringing, or let the caller choose.

Smart Personal AI Voice Assistant

Each extension can have its own Smart Personal AI Voice Assistant that answers on behalf of the extension owner when they can't pick up. It knows the same business information as the main receptionist, plus details specific to that person — such as their schedule, their specialties, that they're on vacation until a certain date, or that they only work Monday to Thursday. Callers get a helpful, informed response instead of a generic voicemail.

Smart Personal Voicemail

Each extension has its own Smart Personal Voicemail box. Voice messages are automatically translated from the caller's language (45+ languages supported) and transcribed to text in your language. Messages are delivered via SMS, Telegram Text, Telegram Voice, email, or directly to the ServiceFlow Field Assistant App on your smartphone. Voicemail greetings can be set in up to 2 languages. You can also dial in to listen to and manage messages the traditional way.

Manage your Staff in the Field

The ServiceFlow Field Assistant App runs on any smartphone and lets you stay in touch with your team better, and helps them be more effective. They can directly manage their voicemail box receiving voice or transcribed and translated text messages, delete them, play the audio if necessary after reading the text summary. It lets them note start and stop times on each job. It shows them their schedule with map info showing how to get to the next job. They can easily send a notification to the next customer they are delayed or on their way, with a single button press. It keeps both staff and customers better informed and happier.

The Difference

ServiceFlow doesn't just answer your phone. It understands your business rules and procedures.

Other systems scan your website and hope for the best. You have conversations with the AI to make it smarter and smarter. Teach it your service area, your pricing, your specialties, the things only you know. We help you with that fine tuning, review your AI's performance and keep improving it. We even add general industry knowledge each month, so it gets smarter and smarter.

Think You Don't Need This?

"I Don't Need an AI Receptionist"

Here's what the data says:

"I just let my calls go to voicemail."

So does everyone. That's the problem.

Studies show that 62% of calls to small businesses go unanswered. Of the callers who reach voicemail, 85% hang up without leaving a message. They don't wait. They don't call back. They call the next business in the search results.

You spent money getting that phone to ring — Google Ads, word of mouth, years of reputation. Voicemail turns all of that into a blinking light nobody checks.

ServiceFlow answers every call, every time.

"I call them back when I'm free."

How long does that take? Be honest.

A Harvard Business Review study found that responding within 5 minutes makes you 100 times more likely to connect with a lead than waiting 30 minutes. The average callback time across small businesses is 47 hours. But with Smart Personal Voicemail you find out immediately what the message is, you don't have to dial in to check. It lets you jump on opportunities.

By the time you call back, they've already booked with someone who answered.

"My customers know to leave a message."

Your existing customers might. New customers won't.

82% of first-time callers who reach voicemail will hang up and call a competitor instead. They don't know you. They don't owe you patience. They have ten other options on their screen.

The customers you already have aren't the problem. It's the ones you'll never meet.

"I can't afford another monthly expense."

What's a new customer worth to you? $200? $500? $2,000?

If ServiceFlow catches even one call a month that would have gone to voicemail causing the prospect to hang up, it's paid for itself.

The question isn't whether you can afford it. It's whether you can afford not to use ServiceFlow.

"I don't trust AI to talk to my customers."

Neither did we, until we tested it.

ServiceFlow doesn't use a generic chatbot. Our AI works with you to learn how you run your business — your services, your prices, your service area, how you like to schedule. You don't need to teach it everything initially. You can get started easily, and add more information over time. The AI learns from you using web text chat, or voice chat.

And if a caller prefers, they can leave a voice message. We transcribe it, summarize it, and send it to you instantly — better than any voicemail.

"I already have a receptionist."

Great. ServiceFlow handles the calls your receptionist can't — evenings, weekends, lunch breaks, sick days, and the second line when they're already on a call.

62% of missed calls happen during business hours. Your receptionist can only answer one phone at a time, but ServiceFlow can answer dozens of calls at once if needed.

ServiceFlow doesn't replace your receptionist. It makes sure no call ever goes unanswered.

Sources: 411 Locals (2024) · Harvard Business Review · PATLive · Nextiva (2026)

Pricing

$99 a month. No setup fee.

Your AI receptionist answers your calls in about 10 minutes, for $99 CAD a month. Three-month minimum so you give it a fair try; month to month after that, cancel any time.

Prices are in Canadian dollars. Normal small-business call volume is included. Very high call volume is 5¢ per minute. Unused minutes carry forward one month.

AI Receptionist

$99 CAD/month

No setup fee

3-month minimum · month to month after · cancel any time

  • AI answers all calls 24/7
  • Automated setup from your website
  • AI-guided interview to capture your business rules
  • Appointment booking & confirmations
  • Smart calendar with geographic scheduling
  • Appointment reminders (day before)
  • Post-service satisfaction survey
  • Message customers on any set of channels you choose (voice on the phone, email, SMS, Telegram Text, Telegram Voice, or a website form for surveys)
  • Built-in Smart Personal Voicemail with unlimited extensions
  • Voicemail greetings in up to 2 languages, chosen from 45+
  • Voicemail translated from 45+ languages and transcribed to text in your language
  • Delivered by email, SMS, Telegram Text, or as a web page for surveys
  • Self-serve knowledge base updates through AI chat, by text or voice

Set up and manage your knowledge base yourself. Our AI scrapes your website and interviews you online to build it, and you can update it any time.

Try It Free Subscribe Now

Client Testimonials

Real Business Owners, Real Results

★★★★★

"I was losing calls every day while I was out on jobs. Since switching to ServiceFlow, my phone is answered 24/7, my customers are happier because they get answers immediately, and I've booked more appointments in the last two months than I did in the previous six. Best investment I ever made for my plumbing business."

— Mike R., Plumbing & Drain (Ottawa, ON)

★★★★★

"My staff used to dread answering the phone — now ServiceFlow handles the routine calls and only flags the important ones. My team is less stressed, we never miss a lead, and our repeat business has gone way up. The AI even books follow-up appointments automatically. It's like having an extra person on the team."

— Sarah L., HVAC Service (Calgary, AB)

★★★★★

"I was skeptical at first, but the 48-hour demo convinced me. The AI sounds natural, answers detailed questions about our pricing and service area, and books jobs on the spot. Our revenue went up 30% in the first quarter because we simply weren't missing calls anymore. The cost is nothing compared to what we gained."

— James T., Electrical Services (Toronto, ON)

★★★★★

"We're a small hair salon with only two stylists. Before ServiceFlow, if we were busy with clients, the phone just rang and rang. Now every call gets answered, appointments get booked into our calendar automatically, and reminders cut our no-shows in half. It's paid for itself many times over."

— Nadia K., Hair Salon (Vancouver, BC)

★★★★★

"We run a busy auto repair shop with 6 bays. ServiceFlow handles the appointment booking, answers questions about our services and pricing, and even does the follow-up satisfaction surveys. Our customers love the convenience, and I love that my mechanics stay focused on the cars instead of the phone. Highest customer retention we've ever had."

— David M., Auto Repair (Halifax, NS)

About the Founder

I've been where you are.

I'm Eric Dormer — a Canadian engineer and business owner based in Ottawa. I've run my own one-person operations and built several small businesses from scratch. I know the feeling: you're doing the actual work, and the phone rings. You can't answer it. The caller hangs up and dials your competitor. That business is gone before you even knew it existed.

Traditional answering services don't solve this. All they do is write down a phone number and promise a callback. The person taking the call has no knowledge of your business — your service area, your pricing, your specialties, your operating rules. They can't answer questions, they can't qualify the lead, and they certainly can't book a job.

ServiceFlow is different. It actually understands your business. It engages callers in a real conversation, answers their questions, qualifies leads so only the most relevant calls demand your attention, and in many cases the AI Receptionist books the job directly — without you ever needing to pick up the phone. All of this, around the clock, for a fraction of what you'd pay a person. It doesn't take breaks, it doesn't call in sick, and it never sends a customer to voicemail unless they want to go there.

My background is in electronics engineering, software, and AI systems. I've spent decades building complex technology, and now I'm putting that experience to work on a problem that matters to real businesses every single day.

Let's Connect

Let's Talk — 15 Minutes, No Strings

I'm having conversations with business owners who want to understand how AI can handle their phone calls. No sales pitch — just a conversation about how you handle customer calls today and what frustrates you. If you're in Ottawa, I'll buy the coffee. If not, a phone call works just as well.

1

You fill out the form

Takes 30 seconds. Tells me a little about your business.

2

I reach out

Within a few days to find a time that works for you.

3

We chat

15 minutes, no pitch, just a real conversation about your business.

Introduction Call Request Form

50 common ones listed — if none fit, just type your own.

Optional. It helps us prepare before we call.

AI Receptionist — $99 CAD/mo, no setup fee, 3-month minimum

Thank you!

I'll read through your info and reach out within a few days to find a time that works.